FAQ

1. What is MotherRoot?

MotherRoot is an online store specializing in authentic African foods, spices, grains, teas, coffees, snacks, and lifestyle essentials. We are dedicated to helping customers reconnect with the flavors and traditions they know and love.

2. Where do your products come from?

Our products are sourced from trusted suppliers who honor African culinary and cultural traditions. We aim to provide high-quality, fresh, and authentic ingredients representative of the continent’s diverse heritage.

3. Do you ship nationwide?

Yes. We currently ship across the United States, ensuring that African communities and cultural food lovers can enjoy access to traditional essentials wherever they live.

4. How long will my order take to process?

Orders typically take 1–3 business days to process. During peak seasons or promotions, processing times may be slightly longer.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking link to follow your package’s delivery progress in real time.

6. What if my item arrives damaged?

If you receive a damaged or incorrect product, please contact our support team within 48 hours with photos, and we will provide a replacement or resolution.

7. Do you accept returns?

For food safety reasons, we cannot accept returns on edible items. However, non-food items may be eligible for returns depending on their condition. Please reach out to customer support for assistance.